Privacy Policy

1. Introduction

This Privacy Policy describes how Abnra ("we", "us", "our") collects, uses, and protects information when you use our Australian Business Number lookup service ("the Service"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when using the Service, including:

• Contact information (name, email address) submitted through contact forms
• Search queries and terms entered into the Service
• Correspondence sent to us via email or contact forms

This information is collected only when you choose to provide it.

2.2 Automatically Collected Information

When you access the Service, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of access

This information is collected through standard web server logs and analytics technologies.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain the Service
• To respond to enquiries and support requests
• To monitor and analyse usage patterns and trends
• To detect, prevent, and address technical issues
• To improve the Service's functionality and user experience
• To comply with legal obligations

We do not sell, rent, or trade personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

The Service may use cookies and similar tracking technologies to remember your preferences and settings, analyse usage patterns and improve the Service, and measure the effectiveness of our content.

You may configure your browser to refuse cookies, though this may limit certain functionality of the Service. Most browsers provide information on how to manage cookies in their help documentation.

5. Data Security

We implement reasonable technical and organisational measures to protect information from unauthorised access, disclosure, alteration, or destruction. These measures include secure server infrastructure, encryption of data in transit, regular security assessments, and access controls and authentication.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by the Service.

6. Third-Party Services

The Service may contain links to external websites or use third-party services (such as analytics providers). We are not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policies of any third-party services you access through the Service.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Search query logs and analytics data are typically retained for up to 12 months for operational and improvement purposes.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information in certain circumstances
• Withdraw consent for processing of your personal information (where consent is the basis for processing)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles

To exercise these rights, please contact us using the details provided in Section 11.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so that we may delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting to this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service following any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at contact@abnra.com.

For complaints regarding privacy breaches, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.